Effective from: May 2026
By ordering Products or Services, the Customer agrees to these Delivery and Returns terms.
Goods are delivered to the address you provide:
1. Your order is delivered in cooperation with DPD, LP Express, Venipak, or other courier companies.
2. Parcels are delivered to the address you gave when placing your order.
3. The delivery fee is added at checkout and may vary depending on the weight and size of your order and the delivery method you choose.
4. Within Lithuania, Goods are delivered within 2–5 business days of order confirmation.
5. An additional fee applies for delivery to the Curonian Spit, based on the rates of the selected carrier.
6. By signing the delivery and acceptance certificate or confirming receipt of the parcel, you confirm that the item was not damaged in transit, has no visible defects, and is new. If you notice any damage, you must note it on the document you sign and notify us immediately.
7. If your order does not arrive within the stated time, please contact us at shop@braingym.lt.
8. The Seller is not liable for delivery delays caused by force majeure or by the fault of courier services.
1. The Customer has the right to return Goods within 14 days of receiving them and to receive a full refund (excluding the delivery fee, if the Goods are of satisfactory quality).
2. To exercise the right of return, the Customer must send a request to shop@braingym.lt.
3. The request must include the Customer’s full name, the Goods being returned, the order number, the reason for the return, and the bank account to which the refund should be sent.
4. The Customer cannot withdraw from the sales contract or return the following Goods to the Seller: Goods of satisfactory quality that have been used or damaged through the Customer’s fault; Goods that have lost their properties through the Customer’s fault (for example, damaged packaging); Any other Goods that the Seller is entitled to refuse under applicable law.
5. Refunds are issued only after the Seller has received and inspected the returned Goods.
6. When returning Goods to the Seller, the following conditions must be met: The item must be in its original, undamaged packaging (this does not apply to defective Goods); The item must not be damaged by the Customer; The item must be unused and in resalable condition, with labels intact and protective film still in place (this does not apply to defective Goods); The item must include everything that was in the original delivery; The proof of purchase and a completed return form must be submitted with the item.
7. The Seller may refuse to accept returned Goods if the Customer does not comply with these conditions.
8. The Customer pays the cost of return shipping, unless the returned item is defective.
9. Refunds are processed within 14 days of receiving the request and inspecting the Goods.
